Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how GIE Systems (“we”, “our”, or “us”) collects, uses, and shares information when merchants install or use any Shopify app published by GIE Systems (collectively, the “Apps”) in connection with Shopify-powered stores.

This policy applies to all existing and future Apps we publish, unless a specific app includes a separate policy.

2. Information We Collect

Depending on the app and enabled features, we may collect:

• Store and account information — Store name, store domain, Shopify store ID, app installation status, and related technical identifiers.
• Store content data — Limited product, variant, order, customer, theme, or other store data required to provide app functionality.
• Usage and diagnostic data — Feature usage, configuration settings, logs, error reports, and performance metrics.
• Support communications — Information you share when contacting support, such as your name, email, and message details.

3. How We Use Information

We use collected information to:

• Provide, maintain, and improve our Apps.
• Enable app features and integrations.
• Troubleshoot issues and provide support.
• Monitor reliability, performance, and security.
• Communicate service updates and important notices.
• Comply with legal obligations and enforce our terms.

4. Data Sharing and Disclosure

We do not sell personal information.

We may share information only:

• With Shopify, as required for app operation within the Shopify ecosystem.
• With trusted service providers (for example, hosting, analytics, and support infrastructure) under confidentiality and data protection obligations.
• When required by law, regulation, legal process, or to protect rights, safety, and security.

5. Data Retention

We retain data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When an app is uninstalled, we delete or anonymize associated store data within a reasonable period, subject to legal or operational retention requirements.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect data from unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, but we continuously work to protect information appropriately.

7. International Data Transfers

If applicable, data may be processed in countries other than your own. Where required, we apply appropriate safeguards for international transfers in accordance with applicable laws.

8. Merchant Rights and Choices

Depending on your location, you may have rights to:

• Access personal data.
• Correct inaccurate data.
• Request deletion.
• Restrict or object to certain processing.
• Request data portability where applicable.

To exercise these rights, contact us using the details below.

9. Cookies and Similar Technologies

Our Apps may use cookies or similar technologies necessary for authentication, session management, preferences, and app functionality.

We do not use these technologies for cross-site advertising unrelated to app services.

10. Children’s Privacy

Our Apps are intended for business use by merchants and are not directed to children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our Apps after updates indicates acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Through the support or contact option in the relevant app listing on the Shopify App Store.
• Through the contact details provided on the GIE Systems website.